Welcome to Spur Road Surgery
Spur Road Surgery aims to provide effective health care to all our patients and encourages them to make more responsible choices for their own health and well being.
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IMPORTANT INFORMATION
Spur Road Surgery will be merging with Lawrence House Surgery.
The date of the merge has been agreed for 01.07.2022, however the electronic merge of clinical systems will take place on 27.06.2022.
All Patient's currently registered at Spur Road Surgery will be merged into Lawrence House Surgery and will become registered with that GP surgery.
Spur Road Surgery site will not close, you will be able to access services here.
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SOME COMMENTS AND QUESTIONS RAISED BY PATIENTS IN REGARDS OF THE MERGER OF SPUR ROAD TO LAWRENCE HOUSE SURGERY, ANSWERED:
‘I am with the practice for 30 years and would continue to be with the practice ‘
Dear Patient, it’s wonderful to hear that this has been your family doctor for the last 30 years. We are really looking forward to maintaining that relationship. We have a team of dedicated clinical and clerical team, ready to offer you support. Doctors and administrative staff you have know for years will be becoming part of Lawrence House Surgery, therefore some staff will stay the same.
‘My daughter and Grandson are with Lawrence House Practice ‘
That’s great news, you can now be all registered in the same practice.
‘Main concern will be accessing the surgery, if I’m feeling unwell or there’s a mix-up with online prescription and I have not pick one up as the premise will be further way, but the improved services may counteract this.’
Dear Patient, thank you for your feedback. We aim to increase the number of prescriptions done electronically, which takes away the need for you to come into the surgery. We have also amended the policy at Spur Road, and you can discuss and resolve any prescription related issues over the phone, there is no need for you to attend the surgery. Lawrence House Surgery provides parking for patient’s who need to attend the practice and have mobility issues.
‘The move is great; the facilities are better and under one roof. I’ve been with Spur Road for 35 years and like to continue registered under their care…I am very happy with what I have read about Lawrence House.’
Thank you for your feedback. You will be registered with Spur Road Surgery, until they merge. After that you will automatically become a patient registered at Lawrence House Surgery.
‘The proposed move will not affect me as Lawrence House is still within walking distance’
That’s great new, and yes you are correct. Lawrence House Surgery is about 7 minutes’ walk from Spur Road Surgery.
‘I’ve been there since 1988, like to see same Doctors and staff’
That’s a long time. Thank you for being such a dedicated patient. The services will be provided by the same staff who you may already be familiar with, as well as new staff from Lawrence House Surgery. You can have a preference to see the same GP you are used to from Spur Road.
‘I hope there’ll be improvements to see the Doctor in case of urgency, as sometimes difficult to get appointments’
Lawrence House Surgery offers a range of appointments. We offer ‘urgent/on the day’ appointment’s if your needs are acute. However, we also offer appointments which can be book in advance, for example to discuss results or follow up on ongoing care and treatments.
‘Because of its size, Spur Road surgery became a family doctor to me; instant attention….I do not like a mini hospital…’
You are right, Lawrence House Surgery is noticeably bigger than the surgery you are used to. It can be intimidating; however, it also provides opportunity to provide services not usually available in smaller practice. The clinical and clerical teams are also bigger offering a wider range of appointments.
‘Exciting news… ‘
We think so also!
‘Do they have space for us……’
Lawrence House Surgery is a practice with 11 clinical rooms. Spur Road Surgery site will remain open for a period of time after the merge to ensure smooth transition but also to accommodate any space issues. We have an ever-growing team of dedicated practitioners and administrators providing excellent service. We have made sure that enough space and additional appointments are available to accommodate patients from Spur Road Surgery.
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IMPORTANT INFORMATION:
Proposal to Merge Spur Road Surgery to Lawrence House Surgery by 01.07.2022
Dear Patients
We are proposing to relocate our surgery from Spur Road to Lawrence House Surgery, London, N15 4JR. All services delivered from the current site will be delivered at Lawrence House. We want to know what our patients think about this and what impact it may have on them so we would be very grateful if you could complete the questions below to help us make the best decisions for our practice and patients. We need to relocate because our Long standing Senior Partner, Dr DasGupta ha
There is considerable growth in the local population with lots of regeneration projects in the area that cannot be met with current capacity of GP services at Spur Road. This is not because we are limited on doctors and nurses but solely because we are limited on space.
After exploring all other available premises options, together with North Central London Clinical Commissioning Group (NCLCCG), we have determined that the best option for relocation of the surgery is to the Lawrence House Surgery.
Please note, the prospective date of merger of Spur Road Surgery with Lawrence House Surgery is 01.07.2022
Letter to Patients - Merger with Lawrence House Surgery
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This autumn/winter it’s essential you protect yourself and others against both flu and COVID-19.
If you’re over 50, you are eligible for a free flu vaccine and a COVID-19 booster. Many adults, most children and all pregnant women are eligible for a free flu vaccine.
Book your flu vaccine appointment now and your COVID-19 booster when you’re offered it.
Call us on 0208 800 9837 to book your flu vaccination.
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Dr Dasgupta has retired from 30.09.21
There are two new doctors, Dr Leonard and Dr Rohan, who are taking over the partnership from the 01.10.2021. Dr. Northrop and Dr. Embaie will be still looking after the patients and all of these doctors will be continuing with the patient care. Sila will be taking over from Barnali as the practice manager as from 01.10.21. Spur Road Surgery will ensure that the continuation of patient care is going to be seamless and excellent as usual.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Leaflet
Download our practice leaflet
CQC Score: GOOD
Policies
Access to Medical Records
If you wish to have access or copies of your medical records, you must apply to the Practice.
There may be a fee for this service. Please ask the reception staff for the appropriate forms to complete.
Confidentiality
Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information.
The practice is registered under the Data Protection Act and the Freedom of Information Act.
If at any time you would like to know more about how we use your information, you can speak to the Practice Manager.
Suggestions, Comments and Complaints
If you have a reason to complain about any aspect of the care you have received, please contact Reception who will forward your comments onto the Practice Manager. Our complaints system meets national criteria.
Making suggestions or complaints will not influence the care or treatment you receive.
View Spur Road Surgery's complaint policy
Summary Care Record
NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.
Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.
Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. You can do this via the Opt Out Form.
Zero Tolerance
The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably. All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.
However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.
Access
The practice is at the junction of Spur Rd and West Green Rd in South Tottenham. Our main entrance is wheel chair accessible and consultation/treatment is on the ground floor.
Bus routes: 41, 230, 341
Nearest tube station: Seven Sisters
(Site updated 30/06/2022)