Welcome to Spur Road Surgery
Spur Road Surgery aims to provide effective health care to all our patients and encourages them to make more responsible choices for their own health and well being.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Serving You
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Leaflet
Download our practice leaflet
CQC Score: GOOD
Policies
Access to Medical Records
If you wish to have access or copies of your medical records, you must apply to the Practice.
There may be a fee for this service. Please ask the reception staff for the appropriate forms to complete.
Confidentiality
Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information.
The practice is registered under the Data Protection Act and the Freedom of Information Act.
If at any time you would like to know more about how we use your information, you can speak to the Practice Manager.
Suggestions, Comments and Complaints
If you have a reason to complain about any aspect of the care you have received, please contact Reception who will forward your comments onto the Practice Manager. Our complaints system meets national criteria.
Making suggestions or complaints will not influence the care or treatment you receive.
View Spur Road Surgery's complaint policy
Summary Care Record
NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.
Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.
Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. You can do this via the Opt Out Form.
Zero Tolerance
The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably. All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.
However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.
Access
The practice is at the junction of Spur Rd and West Green Rd in South Tottenham. Our main entrance is wheel chair accessible and consultation/treatment is on the ground floor.
Bus routes: 41, 230, 341
Nearest tube station: Seven Sisters
(Site updated 17/12/2020)